E Komo Mai - Welcome

Guest Services

Maui Hawaii Vacation Rental Services

We are truly delighted that you have chosen us as your Maui vacation destination and we are dedicated to exceed your expectations.   While golf courses, spas and restaurants are not located on our resorts, we offer our guests preferred golf rates, as well as certificates to world-class spas and restaurants in the neighborhood.  Our Concierge would be happy to arrange tee times, spa appointments, dining reservations and Maui activities to ensure your Maui vacation is everything you dreamed it would be.

ACTIVITIES DESK

Select from active adventures like kayaking, surfing or snorkeling; sightseeing tours of culture, historic or scenic sites; Hawaii luau and dinner shows or any other activity that you may be interested in.  To arrange or inquire about activities, please contact our Concierge.

AIRPORT TRANSPORTATION

Our Maui resort can arrange airport transportation via limousine, shuttle bus or private taxi.

BABYSTITING SERVICE

We are pleased to recommend babysitting or nanny services.

CAR RENTALS

Choose from a selection of exotic cars, motorcycles, minivans, luxury cars, jeeps, convertibles or compact cars.

CHECK-IN/CHECK-OUT

Check-in time is 3:00 pm and check-out time is 11:00 am. If you require an extension, specially reduced day rates may be available. Kindly advise our Front Desk upon your arrival and confirm at least 48 priors to departure. A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in.

CHURCH SERVICES

A listing of church services for any religion is available from our Concierge.

CONCIERGE SERVICE

Our Concierge looks forward to the opportunity to plan your customized itinerary, make dining reservations or golf tee times, beauty and spa appointments, or scheduling other services. They are located at the Front Desk and can be reached by calling 808-874-0811.

COURIER SERVICES

FedEx and postal supplies are available at the Front Desk.

CREDIT CARDS

We accept American Express, Discover, Diners, JCB, MasterCard and VISA credit cards.

CRIBS, HIGH CHAIRS, PLAYPENS, CARSEASTS AND ROLLWAY BEDS

Baby is on vacation, too and with 24-hour notice, we will arrange to have these items delivered and setup inside your Maui vacation rental.

CULINARY EXPERIENCES

Arrangements can be made for a private chef to prepare dining experiences in the privacy of your Maui, Wailea condo rental. Plan a special birthday or anniversary celebration, a romantic dinner, breakfast-in-bed or a special Farm-to-Table experience.

DOCTOR/DENTIST

We can provide a list of doctors or dentists for urgent care.

EMERGENCIES

Our reception desk is open 7 days a week from 8 am - 9 pm and a manager is on duty 24-hours a day. Our on-site staff is able to respond to urgent maintenance or housekeeping issues and if necessary, will assist you in moving you to another accommodation within Destination Resorts Hawaii. For medical emergencies, we advise our guests to immediately call 911.

FACSIMILE SERVICE

Your outgoing faxes are processed at the Front Desk. Incoming faxes can be delivered to your suite.

FOREIGN CURRENCY EXCHANGE

First Hawaiian Bank is able to exchange your currency and is located at the Wailea Town Center at 161 Wailea Ike Place, Wailea, Maui, Hawaii 96753.  The bank is open Monday - Thursday from 8:30 am - 4pm and on Fridays from 8:30 am - 6 pm.

FRONT DESK

Our Front Desk hours of operation are from 8:00 am to 9:00 pm daily. A Manager on Duty is available from 9:00 pm - 8:00 am for after-hour emergencies. We are here to serve any needs that you may have during your visit. We will also assist with printing your boarding passes, free of charge.

GOLF

We can arrange tee times at your choice of Maui's world-class golf courses. Preferred rates are available exclusively for our Wailea Resort guests at the Wailea Blue, Wailea Emerald or Wailea Gold golf courses.

GROCERY DELIVERY SERVICE

We would be pleased to pre-stock your kitchen, prior to your arrival or anytime during your stay. We will purchase, deliver and refrigerate any groceries or sundries that you may need. Order from our grocery amenity package or place a custom order.

HOUSEKEEPING

Our housekeeping service is outlined on the attached link and is provided daily at Wailea Ekahi, Wailea Elua, Polo Beach Club and Makena Surf, and every 3rd day at Grand Champions Villas and Wailea Ekolu.  Twice daily housekeeping is provided at Wailea Beach Villas.

HAIR DRYERS

Hair dryers are located in the bathroom of each Maui Wailea condo rental.

HI SPEED WI-FI INTERNET ACCESS

Complimentary high speed Wi-Fi internet access is provided in each guest room. Wi-Fi hot spots are also available in public areas at certain properties.

KITCHEN

Each Maui vacation rental has a fully-equipped kitchen to enjoy all the comforts and conveniences of home. A complimentary starter set of Hawaiian coffee and condiments is provided. Additional supplies are available for a nominal fee. For your convenience, the kitchen is stocked with complimentary paper towels and cleaning supplies.

LAUNDRY

For your convenience, each individual suite is equipped with its own personal washer and dryer and supplied with laundry detergent.

MAIL/MESSAGES

Callers may leave a voicemail message on the telephone in your suite. Should you receive any mail or delivery, our front desk will notify you to pick up at our Front Desk.

MAINTENANCE

For any repairs, our Maintenance staff is available daily and an on-call Manager on Duty is available during the evening hours should any urgencies occur.

MASSAGE SERVICES

We are pleased to arrange for an in-room massage in the comfort of your condo suite or at one of the nearby world-class spas.

PARKING

Parking is complimentary and is reserved for registered guests. Upon arrival, a parking pass will be issued.

RESTAURANTS

Please visit our Dining Page for a selection of notable Maui Chef restaurants and other dining options.

SMOKING

All of the accommodations at Destination Resorts Hawaii are non-smoking. Designated smoking areas may be available in specified areas at select properties, while certain properties are completely non-smoking.

SPA SERVICES

Our staff is available to make reservations at some of the world's most luxurious spas, right here on Maui. In addition, massage services can be arranged in the privacy of your Maui Wailea condo rental.

TELEPHONE

Each Maui vacation rental has a designated telephone number, which can be found on the telephone faceplate. Local calls and long distance calls are complimentary to the U.S. mainland or Canada (except Polo Beach Club and Wailea Beach Villas).




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